• On Jun 25, 2017
    Teresa from GA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased the memory maker but when I insert the archive disc there is only the license file. Are my photos on the archive disc or the second disc that shows the resorts?

    Welcome to the Disney Parks Moms Panel, Teresa! Thanks for stopping by and bringing us your question.

    Memory Maker and Disney’s PhotoPass are my favorite product and service offered to guests visiting the Walt Disney World Resort. Pictures have always been my favorite souvenirs from my family vacations and thanks to Disney’s PhotoPass I don’t have to worry about taking the pictures, I can actually be in them! And the high-quality images that you end up with are wonderful! My all-time favorite pictures have to be the funny ride pictures. Those are always a hoot!

    Teresa, Memory Maker is usually accessed online through your My Disney Experience account. If you added the purchase of the Memory Maker Archive Disk, and you are having a difficult time viewing your pictures, I would recommend contacting Disney’s Photo Guest Support Team at 407-560-4300 where a helpful cast member can access your account and give you more detailed information.

    I hope you are able to enjoy all the wonderful memories captured during your visit to the Walt Disney World Resort! Be sure to come back and see us again soon if you have any additional questions and need planning tips and advice for your future visits to the place where magic is endless.

    Have a magical day!

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Meet the Panelist: Emille, Florida

Hi! My name is Emille. I’m a mom of two and wife to a wonderful fellow Disney nerd! As a current Florida resident and Annual Passholder, I love being able to visit the Walt Disney World Resort frequently. When I’m not at the Parks, you can find me leading worship at my local church or traveling with a prison ministry I sing and speak for. I look forward to answering your questions and sharing some of my favorite tips to help you plan your next magical Walt Disney World vacation! Learn More About Emille

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