Mother, daughter, family
  • On Dec 26, 2023
    Supaporn from NV Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I purchased Memory Maker, however, we decided to to a VIP Tour (where it is now included). How can I get a refund?

    Hiya Supaporn,

    Welcome to planDisney; we are happy that you are here. A VIP Tour is at the very top of my wish list this year. My mother has talked about getting one for our family vacation, and I could not be more excited. Researching your question only increased my excitement, and I hope you have the most incredible time in January.

    As you mentioned, Supaporn, all VIP Tour Guests connected in the Family and Friends list through My Disney Experience will receive complimentary attraction photos and special Disney PhotoPass Lenses during your tour. That said, the complimentary service differs from what is included in Memory Maker. Memory Maker includes photos at over 100 locations, Magic Shots, and attraction photos. If you purchased Memory Maker as a part of a Walt Disney World Resort Vacation Package, you may be able to request a refund for your purchased Memory Maker (if you only want attraction photos and special Disney PhotoPass Lenses). But if you purchase Memory Maker separately from a Vacation Package, Memory Maker is non-refundable.

    Supaporn, although there are no guarantees, if you have more questions about Memory Maker or want to weigh the pros and cons of it for your VIP Tour, I highly recommend reaching out to a Cast Member in Disney PhotoPass. If all else fails, having Memory Maker will still be instrumental! Attraction photos are always great, but getting an iconic photo near Cinderella Castle is always a must for my family! With so many incredible new Disney PhotoPass opportunities throughout the Theme Parks and Resort Hotels, you will have no shortage of opportunities to capture astonishing vacation memories. Please come back and see us if you need anything else.

    Happy Planning,

    Ashley F.
thumbnail image for Ashley

Meet the Panelist: Ashley, Texas

Hey Y'all! I’m Ashley and I live in Texas. My family and I love trying out the yummy snacks (DOLE Whip anyone!) and taking full advantage of our resort days. When we are not piloting the Millennium Falcon, exploring Kilimanjaro Safaris, or watching fireworks, you can find me planning our next adventure to Walt Disney World! I am so excited that you are planning a trip, and I look forward to helping you dig a little deeper and find the magic in all of the wonders of Walt Disney World Resort. Learn More About Ashley

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