Disney 100 Characters; mother, father, daughters; Donald Duck, Pluto, goofy
  • On Apr 15, 2024
    Halli from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased memory maker, but I don’t see in my account where I could download all my pictures. I wonder if it wasn’t linked to my account.

    Hello Halli,

    Thank you for reaching out with your question about the Memory Maker you purchased for your Disney trip. I'm sorry to hear that you're experiencing difficulties in accessing your photos now that you're back home. Let's see if we can resolve this so you can enjoy all those magical moments captured during your visit.

    Firstly, please ensure that your Memory Maker is linked to your My Disney Experience account. Sometimes, the linking may not complete automatically, or you may need to confirm it manually. To check this, log into your My Disney Experience account on the Walt Disney World Resort website or via the mobile app. Once you’re in, navigate to the "My Photos" section. If you don’t see your Memory Maker or the photos, you might need to link it by entering the confirmation number of your Memory Maker purchase.

    If everything seems to be in order but you still cannot view your photos, I recommend reaching out directly to Disney’s PhotoPass Guest Support. They are wonderfully helpful and can assist in making sure that your Memory Maker is properly connected to your account and that all your photos are accessible. You can contact them via phone or through the live chat feature on the Disney website—both will put you in touch with a Cast Member who can provide personalized assistance.

    Additionally, remember that photos might take some time to upload to the system, so it’s possible they may still be processing. However, if it’s been a while since your visit and you still don't see them, contacting Guest Support is definitely the best next step.

    I hope this helps, Halli! I’m sure those photos hold delightful memories of your Disney adventure, and it’s important you get to relive those magical moments. If you need any more assistance, don’t hesitate to reach out. We're always here to help at planDisney!

    Wishing you the best in reliving those wonderful moments,

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Meet the Panelist: Yael, Florida

As a native Floridian, I've experienced the Disney Parks in every stage of life: as a child, a teenager, a newlywed, and now as a mom of three. My journey through the magic of Walt Disney World Resort has been filled with unforgettable moments and invaluable insights. Whether you're planning your first or your 100th visit, I'm eager to share my cherished memories and tried-and-true planning tips with you. Let's make your Disney experience as magical as mine have been! Learn More About Yael

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