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  • On Jul 4, 2022
    Dongwook from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased memory maker from the disney app, but I haven't use at all because of connection issue. It wasn't linked when I purchased so I want to get refunded. Even I haven't took any photos with photo pass.

    Hi Dongwook, welcome to planDisney!

    A past, present, or future visit to Walt Disney World Resort guarantees magical moments. Oftentimes these moments are captured by Disney PhotoPass photographers. A Disney PhotoPass photographer captured the moment my husband and I told our family we were expecting our first child. An attraction photo preserves the classic look on my son's face the first time he went down the hill on Frozen Ever After. Memory Maker is my family's favorite souvenEAR because it allows us to download all of our magical memories for preservation in our Disney scrapbook.

    I'm sorry to hear that connection issues prevented you from maximizing the magic of your Memory Maker purchase, Dongwook. My magic wand doesn't get great service either, but a helpful Cast Member at the Disney PhotoPass number, (407) 560-4300, is best equipped to assist you. If you're still on property, you can also speak with a Cast Member at Guest Relations.

    When you're ready to return to the magic, we hope you'll return to planDisney.

    Choose magic,
    Jennifer
thumbnail image for Jennifer

Meet the Panelist: Jennifer, Virginia

Hey there, hi there, ho there! I’m Jennifer from Northern Virginia, close to Washington, D.C. Together is my family’s favorite place to be, and I’m so grateful that Walt Disney World Resort is designed to make that dream a destination. I’ve visited The Most Magical Place on Earth at every age and every stage, in every season, and for countless reasons. I can’t wait to help you maximize the magic on your next Walt Disney World Resort vacation! Learn More About Jennifer

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