Orange Bird Sipper
  • On Jun 30, 2023
    Lola from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a memory maker with my annual pass, and now all my pictures have the photo pass logo over them when I upgraded the app, how do I fix this

    Hello there, Lola!

    I just purchased my first Annual Pass with unlimited Disney PhotoPass downloads, and I can’t wait to take advantage of all of the photos. Did you know that you can make Disney PhotoPass video memories with all of your photos? The My Disney Experience mobile app has Disney-created templates that feature your PhotoPass media, personal camera roll media, or Disney stock media. 

    Lola, my first recommendation is to make sure your Annual Pass is linked to your My Disney Experience account. You can see if your Annual Pass is linked on the mobile app by selecting the home button in the bottle left corner of the screen. Once the home screen opens, you should see a little yellow banner next to your name, which indicates that you’re an Annual Passholder. The watermark may not disappear until you enter a Walt Disney World theme park for the first time using your Annual Pass, which activates your Annual Pass. 

    Lola, if you are still running into trouble accessing your PhotoPass downloads, make sure to check your email confirmation to confirm that next to your Annual Pass it says that you have access to “Disney PhotoPass Downloads.” If you run into any issues, give V.I.PASSHOLDER Support a ring to see if they can figure out what’s wrong. 

    May the magic be with you!

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Meet the Panelist: Melanie, Maryland

Hello there! I'm Melanie - a Walt Disney World Resort-loving Jersey girl living in Maryland with my Jedi Brewmaster husband and Bluey lookalike dog. Before I was even born, I grew up taking multigenerational vacations with my family at Disney's Beach Club Resort. The Disney force has grown stronger in my family since we took an adults-only voyage aboard Star Wars: Galactic Starcruiser. Whether you want to feel like a Disney Princess or a Jedi-in-training, I can't wait to help you plan a harmonious vacation. Learn More About Melanie

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