Pluto with children on Main Street
  • On Nov 27, 2021
    Melinda from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased Memory Maker on my account, but my husband gave his wristband for some photos taken. Both of us are linked & have the photo sharing option opted into via family & friends list, but I still can’t see all of the photos he has. Tips?

    Greetings Melinda, and welcome to planDisney!

    Thanks for stopping by with your question. I'd be happy to take a shot at it! Let's focus on what you need.

    Last summer, I purchased Memory Maker for a multi-generational family trip. There were twelve of us total, and we were all linked in My Disney Experience, but like you, we noticed we were missing a few images when we got home and were sorting through our memories. Fortunately, the folks behind the scenes at Disney PhotoPass are fantastic, and you'll want to contact them directly to locate your missing images. 

    I recommend filling out the electronic help form here. The more details you can provide, the better chance you have of speedy delivery. Be sure to include the e-mail address and name associated with your My Disney Experience account, as well as your husband's name and MagicBand information. If you can remember the date, time, and locations that the missing pictures were taken, that would be helpful too. If you prefer to speak with someone over the phone, call (407) 560-4300, and a Cast Member will assist you. Best of luck with your mission, and may the Force be with you!

    I hope this is helpful, and that you are successful in your quest. Reliving our vacation memories through pictures is one of our favorite activities for curing the post-Disney blues. Thanks for stopping by planDisney with your question, and when you're ready to start putting together your next adventure, don't hesitate to reach out again.

    Happy holidays!
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Meet the Panelist: Betsy, Maryland

Greetings! I'm Betsy, a middle school teacher, wife, and mom of two. My family and I love to travel the world, but our best memories are those made when we're visiting Walt Disney World or Disneyland Resort. No matter how many times we visit, there is always something new to see, ride, or eat at the Disney Parks. Learn More About Betsy

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