Disney 100 Characters; mother, father, daughters; Donald Duck, Pluto, goofy
  • On Apr 9, 2024
    Myra from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased magic memory maker but I never received a email or confirmation so I can link it to my account. When will I receive the link?

    Hi, there!

     Welcome to planDisney, Myra. We're delighted you stopped by! It looks like your Walt Disney World Resort vacation is quickly approaching. How exciting!

     I think you're really going to enjoy having Memory Maker for your visit. With Memory Maker, everyone in your travel party can get in the shot and you'll have all your precious memories captured for you! I'm sorry you're having trouble getting it linked to your My Disney Experience account. Let's see if we can get that worked out for you! When you purchased Memory Maker, you should have received an email confirmation almost immediately. That email includes a confirmation code to link Memory Maker to your My Disney Experience account. If you didn't receive it, be sure to check the junk folder of your email. If you still don't see the email and you're sure it wasn't automatically linked to your My Disney Experience account (it would be listed under the Tickets, Passes, and Memory Maker section of your planning page), take a look at the billing statement of the debit or credit card you used for your purchase. It's possible the transaction didn't go through. Should you see the charge for Memory Maker listed on your billing statement, but you have no way to link that purchase to your My Disney Experience account, not to fret! Call the My Disney Experience line and a friendly Cast Member will be happy to assist you. Just be sure to have that purchase information on hand!

     When you're posing for photos with Disney PhotoPass Photographers, don't forget to ask about Magic Shots. These pictures are exactly that - magic! My family especially loves the Magic Shots that include beloved Disney Characters. They're so fun!

     I hope this was helpful, Myra. Please let us know if you have any other questions about your Walt Disney World Resort vacation! We'd love to help you plan a magical stay.

thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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