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  • On Nov 22, 2021
    Katherine from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased my Magic Key on Sept 5th and still have not received our boxes. It says 6-8 weeks from purchase and friends that bought theirs in October have gotten theirs. My address is correct and every time I call I am told to call back later. Help?

    Hey Katherine!
    Welcome to planDisney!
    Being a Magic Key holder has been amazing for my family. I hope that you have been enjoying yours as well and have made many visits to the theme parks. Holidays at the Disneyland Resort is such a special time to visit Disneyland Park and Disney California Adventure Park because of the amazing transformation that both of these theme parks go through. I’ve got a couple of theme park reservations left for this year and I can’t wait to get back to the holiday cheer.
    I see that you purchased your Magic Key during the first 66 days that they became available. As you mentioned, you should be receiving a special welcome package to commemorate the 66 anniversary of the happiest place on earth. With everything going on in the world right now there were some delays in sending out these packages but those delays have been resolved. My neighbor purchased her Magic Key on opening day and I purchased mine in September and we got our boxes on the same exact day. Sometimes guests who live in the same household have received their packages at different times so I’m not sure exactly in what order they're sending them out but now that the delays have been resolved your package should be on its way.
    Well Katherine, feel free to check in with us again or you can also try calling back again.
    Remember, always believe in the Magic!
thumbnail image for Andres

Meet the Panelist: Andres, California

Hello from Southern California! I live 90 minutes from the "Happiest Place on Earth." I love photography and the Disneyland Resort and when you put them together, it's pure magic! I have a Disney-loving, rope-dropping family of four. My wife even calls me the Rope Drop Champion. I'm an Annual Passholder and Disney Vacation Club Member, with home resorts on both coasts. I can't wait to help you experience the most magic while on vacation and show you how to rope drop and use fastpasses like a pro! Learn More About Andres

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