Hey there, hi there, Kelli! Thanks so much for stopping by planDisney. We are glad you are here!
I'm also so glad to hear that you are a part of the
Magic Key holder family now! Woohoo! I'm sorry to hear you are having trouble accessing your passes to make your first reservation. If you made your purchase online from the Disneyland website, you should have received a confirmation email. This email should have given you a confirmation number, along with a link to access your tickets. When I purchased my Magic Key, the link was a blue box that read "Access your eTickets". Clicking that link takes you to a page that should show you a virtual version of your pass that includes your confirmation number. Head to your Disney account in the
Disneyland app or Disneyland website and use the confirmation number to link your pass to your account. Once your account is linked, then you can make your reservations.
If you have any issues finding that confirmation number or getting them linked to your account, reach out to the
Magic Key Holder line. A Cast Member will be able to assist you in getting that resolved.
Currently, as a Magic Key holder, our passes have park hopping benefits. You can park hop starting at 1:00 p.m. each day. However, it was recently announced that park hopping will begin at 11:00 a.m., starting February 4, 2023!
Kelli, I hope you are able to get your passes linked and start making those reservations! There's so much magic to enjoy at a Magic Key holder!
Carrie