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  • On Sep 2, 2021
    Katieann from CA Asked

    I just purchased Magic Key Passes and they were linked to my Disneyland app yesterday but are now not showing up in my account at all but when I input the numbers to link them to my account it says they’re already linked. But they aren’t there.

    Hi Katieann! Welcome to planDisney.

    You have the keys to the kingdom! I'm so excited for all the fun you will have using your Disneyland Resort Magic Key Pass to visit the theme parks again and again. Say hi to Mickey for me!

    I'm sorry to hear that Stitch has gotten into the workings of your Disneyland app. Have you tried signing out of the Disneyland app, closing it, and then logging back in again? I also recommend checking to make sure you're running the most recent version of the app.

    If you've tried those and still not having luck with your pass, it's best to connect directly with a Cast Member. You can use the "Chat" feature in the app; be sure to provide your Magic Key confirmation number. You may also call Magic Key Passholder Services at (714) 781-7277 for assistance. 

    I'm sending some pixie-dusted wishes that you get this fixed with a quick "bibbidi bobbidi boo" and are on your way to another visit soon. Be sure to read the Disney Parks Blog for all the latest news - I have loved reading about all the tricks and treats around Disneyland Resort for Halloween Time. I'm ready to hop on my broom for a pumpkin churro!

    Thanks for stopping by, Katieann! Enjoy all the benefits of being a Magic Key holder.

    Wishing you much magic,
    Robyn
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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