Hey there, hi there, Crystal! Welcome to planDisney. We love helping Guests get the answers to all of their planning questions, and I'm happy to help you with yours!
I love to hear you purchased
Magic Key passes for your family, but it's a bummer they have not been able to use them yet. There are two times that an upgrade can happen as a Magic Key holder. The first option is to upgrade when you go to renew your Magic Key. During renewal, you can upgrade, downgrade, or keep your pass the same. The other option to upgrade can happen when the pass type that you want to upgrade to is available for purchase. If the pass type is available, you can upgrade, but you will need to pay the difference in full at the time of upgrading. Starting tomorrow, May 20, 2025, the Inspire and Believe Keys will be available again. If these are one of the pass types you want to upgrade to, you can do so at a Disneyland Resort Ticket Booth. If you have further questions, you can always reach out to
Magic Key Holder support as well.
Please note that if you have any
theme park reservations already booked on the current Magic Keys, these will not transfer over if you upgrade to a new pass. I recommend making sure that reservations are still available so it doesn't disrupt any upcoming plans.
Crystal, thanks so much for stopping by! You know where to find us if you have any other questions!
Carrie