Mom And Son Red Car Trolly
  • On Jan 28, 2022
    Christine from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased 4 magic key passes on Aug 25 2021 and still have not received my boxes.

    Hey there, Christine! Welcome to planDisney. I'm always happy to help out a fellow Magic Key holder! 

    It sounds like you were likely some of the first Guests to get the keys to the kingdom! Since you purchased your Magic Keys within the first 66 days of their debut, you are eligible to receive the limited-edition welcome box. I'm so sorry to hear they haven't found their way to you quite yet! While I wish I could tap into Moana's wayfinding skills to guide them your way, the Cast Members in Magic Key Guest Services are your best resource to try to track them down. You can reach them at (714) 781-7277, and they will be happy to help you! 

    I hope you have a visit planned for this month! February is Magic Key Holder Celebration Month and it's sure to be filled with pixie-dusted surprises. There are unique offerings just for keyholders throughout Disneyland Park, Disney California Adventure Park, and Downtown Disney District from limited-edition giveaways and celebratory treats to special merchandise and photo ops (imagine a photo with Peter Pan's shadow!). I'm excited to try the Magic Shake at Black Tap Craft Burgers and Shakes, and I've got my eye on that Magic Key Tinker Bell phone case! Have you had a chance to check out the Magic Key Terrace? Your very own hideaway with views of Disney California Adventure Park and signature bites and cocktails. A place for keyholders to gather and take a break from the parks!

    Christine, I'll send a little extra pixie dust your way to help those welcome boxes find their way to you. In the meantime, I hope you get to enjoy all that your Magic Keys have to offer! If you have any other questions, feel free to stop by and see us again. We are always here for you at planDisney!

    Never stop dreaming,

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Meet the Panelist: Tara, Pennsylvania

Hello from Philly! Disney Parks have been my heart and soul since my 3-year old feet first hit Main Street, U.S.A. Nothing compares to the burst of pure joy, nostalgia and magic that I feel EVERY time I enter the gates! I love planning Disney vacations and have been known to convert a non-believer or two in one magical afternoon. Whether it's park days with friends, multi-generational trips, toddling around with kids or flying solo, I'm ready to help you personalize the magic at the Happiest Place On Earth! Learn More About Tara

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