• On Sep 18, 2021
    Diane from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased magic bands for our upcoming trip. Why are some displayed under our name on the my Disney experience app and some are not?

    Hello Diane! Selecting the perfect MagicBand is such an exciting part of planning a Walt Disney World Resort vacation! There are so many amazing options! Let’s see if I can offer some advice on getting those MagicBands to appear on your My Disney Experience account.

    While I can’t explain why some are showing on your account and others are not, I can offer a tip to try. First, open your My Disney Experience app on your mobile device. Tap the menu (three horizontal lines in the bottom right corner of your screen). When the menu appears, scroll down to where you see “My Profile” and tap it. When you do, you’ll see some options appear. Tap “MagicBands and Cards.” You will then select “Link a MagicBand or Card.” When entering the ID, use the ID number printed on the back of the MagicBands that don’t appear in your account. You can repeat these steps for each MagicBand.

    Diane, if that doesn’t work, you might consider calling a helpful Cast Member at (407)-939-4357! They will certainly be able to provide you with some additional guidance in getting your MagicBands linked to your account!

    Hakuna Matata!  Jonathan
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Meet the Panelist: Jonathan, Pennsylvania

Hi, everyone!  My name is Jonathan.  I am a Disney-adoring husband, dad of three sons, and elementary school principal from Pennsylvania.  If you're visiting planDisney with questions about the Most Magical Place on Earth, then Hakuna Matata because you've come to the right group of people!  I'm happy to use my past Disney-travel experiences and knowledge to help you enjoy every moment of your vacation to the Walt Disney World Resort! Learn More About Jonathan

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