Mom and Child wearing Magic Bands
  • On Mar 21, 2023
    Aimee from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, we purchased a magic band plus in August of 2022. We used for a few months and then when we tried to charge it in January, it wouldn't hold a charge. We are hoping to exchange it in it's original box when we go to Disney world next week.

    Hi Aimee,  

    How exciting to be coming to the Walt Disney World Resort next week! I’m so excited for your family to enjoy this very special time together. With the opening of TRON: Lightcycle / Run, the return of fan-favorite nighttime spectacular “Happily Ever After,” and EPCOT’s International Flower and Garden Festival it’s going to be an exciting vacation!

    I’m sorry to hear that your MagicBand+ purchase isn’t living up to expectations in performance and has lost its magic for you. You may contact Merchandise Guest Services now, before your visit, at 1-877-560-6477 or email merchandise.guest.services@disneyparks.com for further guidance and information which may save you time on site. Please note their operating hours are Monday through Friday, 9:00 A.M. -5:00 P.M. EST, and they are closed Saturday and Sunday.

    You may also bring the MagicBand+ to any Walt Disney World Resort merchandise location to discuss your options, Aimee. This will be easier if you visit a shop that carries the MagicBand+ product such as a Disney Resort gift shop or a major shop inside a theme park (such as The Emporium at Magic Kingdom Park or Creations Shop at EPCOT) so they can support the exchange for you with another item in stock. There are so many fun and unique designs available now, I hope you find one that suits your personal Disney style!

    Once you have your magic back in the MagicBand+, I know you’ll love using it to enhance your experiences throughout the theme parks! If you’re able to catch Happily Ever After, my panel pal Matt shared that it glows in synchronization with the show to make you feel fully immersed in the emotional experience of this fireworks spectacular at Magic Kingdom Park. You can still interact with the fun statues throughout the parks as part of the World’s Most Magical Celebration, even though that event is formally ending on March 31, 2023.

    One of the things which sets Walt Disney World Resort vacations apart for my family is the incredible personalized service we receive from the Cast Members throughout our stay. I’m sure they will help you resolve this disappointment of your new MagicBand+ losing its magic and get you back in the action in no time.  

    Please let us know if you have any other last-minute questions about your visit next week or need support planning your next Disney vacation!  

    Wishing you a practically perfect stay, 
    Amy 
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

Hi friends! I'm Amy, a lifelong Disney dreamer from horse-and-wine country, Virginia. My family of three is BIG on fun and treasures every adventure together. We've been making memories at the Walt Disney World Resort and aboard Disney Cruise Line since my son was a toddler; we love our family traditions balanced with "what's new" each visit. I have a passion for Disney details, a love of digital tools, and an eye for practical planning. I can't wait to help you make the MOST of your magical vacation! Learn More About Amy

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