• On May 28, 2018
    Lauren from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I purchased a mac pass for my family in California, when completed I was informed the card used to purchase needs to be presented when they pick up their passes. I will not be with them, what other options are available?

    Hello, Lauren! Welcome to the Disney Parks Moms Panel and thanks for your question!
    I am assuming you mean that you purchased theme park tickets with the Disney MaxPass option through the Disneyland Resort website. If you selected the eTicket option at checkout, you should have received your ticket vouchers by email within 24 hours. With these vouchers in-hand, either printed or on a mobile device, your family can head straight to the gates at either Disneyland Park or Disney California Adventure Park. The vouchers will then be exchanged for paper tickets that they will use for the duration of their trip. In my experience, I have never needed to show my credit card for my ticket vouchers to be activated. Usually, the credit card used to buy the tickets is only required if you lose your vouchers/tickets or if your vouchers never arrived and a Cast Member at a ticket booth has to look up your purchase.  
    If you purchased your tickets through a third-party site that requires you to pick up tickets at will call, then there may be other rules associated with that purchase. I would suggest contacting the seller in that case to see if there are other options for you. You could also try calling the Tickets line at (714) 781-4636 for additional assistance.
    In order for your family to use Disney MaxPass, they will need to download the Disneyland app on their mobile device(s) and log into or set up a free Disneyland Resort account. This handy video shows exactly how to set up and use this amazing feature.
    If you have any other questions, please stop by again!
thumbnail image for Linda

Meet the Panelist: Linda, Colorado

Hi there! I'm Linda from Colorado. The Disneyland Resort has always held a special place in my heart and now I enjoy Disney Parks vacations with my own family at least once a year. I am married to my high school sweetheart and we have a wonderfully silly daughter together. I love sharing my Disney Parks knowledge with anyone and everyone and I'm so excited to help you plan your next Disneyland Resort adventure! Learn More About Linda

Didn't find what you were looking for?

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.