Sleeping Beauty Castle; quarter view; day; bridge; flowers
  • On Sep 24, 2023
    Alicia from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have purchased an inspire key and named the pass holder on it but we haven’t activated it yet. We just broke up, would it be possible to change the name to someone else?

    Hi there, Alicia!

    I'm so sorry to hear that your fairytale hit a bump in the road. That's never a magical feeling! All our favorite heroes and heroines always face big challenges, probably because those struggles are what makes them brave! But I know that obstacles and setbacks don't usually feel very inspiring when we're trying to get through them. Thanks for letting me be part of your journey.

    Unfortunately, Magic Key Passes are non-refundable and non-transferable. The Magic Key Terms and Conditions apply at the time of purchase, not when the pass is activated, and so it isn't possible to change the name on a pass because that individual is the one who entered into the contract when the pass was paid for. If you have more questions about the terms and conditions you can call the Magic Key Holder phone line.

    I'm sorry that I can't help you reassign your pass, I know that isn't the answer you were hoping for. But I hope that you have a Magic Key of your own that you can enjoy! In my most disappointed and frustrated moments, I find comfort, encouragement, and inspiration in the stories celebrated at the Disneyland Resort. Walt himself faced many failures and setbacks on his path to creating Mickey Mouse, animated features, and Disneyland Park itself. I especially love the optimistic and innovative spirit of Walt Disney Imagineering, focusing on the spark of creativity and the value of teamwork as they solve problems and build incredible experiences. 

    Alicia, some days I just find myself saying "Plot twist!" when something pops into my life that I wasn't planning on. You've got this! I hope you have a great team around you, that you will find things that cheer and inspire you, and that you'll be able to enjoy the "Happiest Place on Earth" very soon!

    Keep moving forward!

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Meet the Panelist: Amanda, Utah

Hi! I'm Amanda—a pixie-sized wife, mom, engineer, content strategist, and Disneyland Resort specialist! I fell in love with science as a kid at Disneyland Park, learning about physics while I waited to ride Space Mountain. I love how Disney combines art, words, science, and music to create incredible experiences. Solving challenging problems is one of my favorite things, I'm so excited to help you design the perfect strategy for a magical day! Learn More About Amanda

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