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  • On Jan 13, 2022
    Katherine from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased my husband's and my Magic Keys the first day we were able to and still haven't received our Magic Key Boxes. Does anyone know how I can go about getting ours? TIA!

    Welcome to planDisney, Katherine! Thanks so much for sending us this question! How exciting that you and your husband are Magic Key Holders!

    I'm sorry to hear that you haven't received your Welcome Packages! As long as you purchased a Magic Key Pass within the first 66 days of the new program's launch, you are considered to be Magic Key Charter Members and should have received them by now. My friend and fellow panelist, Linda, gave some great information including a phone number that will hopefully help resolve this. 

    I hope you enjoy visiting the magic often as Magic Key Holders!! There are so many great discounts with your Magic Key Passes. In case you haven't heard, February is Magic Key Celebration Month and there are many fun surprises to look forward to!

    Please stop by planDisney again if we can help with your planning to visit The Happiest Place on Earth

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Meet the Panelist: Lisa, Colorado

Hi everyone! I’m Lisa from Colorado where I live Happily Ever After as a mom, wife, and kindergarten teacher! I was raised on all things Disney and fell in love with Walt Disney World Resort on my first visit at seven years old. I'm an annual Passholder and I love to eat, drink and shop my way around the World. It’s truly my laughing place and I’m excited to help you plan special memories at The Most Magical Place on Earth! Learn More About Lisa

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