dlr destinations 02
  • On Jan 1, 2023
    Andres from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, so we purchased a hotel and ticket package from the Disney website. We can’t attend the theme park as planned can we just stay at the hotel and use our tickets another time?

    Greetings, Andres! I'm so glad you stopped by planDisney with your question.

    Even though your plans may have changed, I think you're still in for a most magical visit to the Disneyland Resort! When guests book a Disneyland Resort Vacation Package, they will receive a Travel ePackage that contains their hotel itinerary, theme park tickets, and any vouchers included in the purchased package. You would need to sign into your Disney account in order to access the Travel ePackage and link it to your account. Because the theme park tickets that are part of a Disneyland Resort Vacation Package are not delivered electronically to your linked Disney account until 4 days prior to your hotel check-in, I was advised by a cast member that you may not be able to make any modifications to the theme park tickets or park reservations until then.

    The good news is that as long as your theme park tickets are valid, you'll be able to cancel and rebook park reservations for future dates, subject to availability. The expiration date should be listed on the terms and conditions of your vacation package. When you're ready to reschedule, you can view, cancel, and rebook park reservations by navigating to the "My Theme Park Reservations" page of the official Disneyland website and following the step-by-step prompts.

    Now, if you don't think you'll be visiting Disneyland Resort again before the expiration date listed on your eTickets, you may have the option to apply the purchase amount of your theme park tickets toward the purchase of a new theme park ticket of equal or higher value. You can always contact a friendly Cast Member in Guest Services who can confirm the terms and conditions of your tickets and help you navigate this process.

    Andres, there is so much to do, see, and experience at your Disneyland Resort Hotel! From signature dining to the pools, recreation, and resort amenities, to the unique theming of each property, staying at one of the three Hotels of the Disneyland Resort is truly an unforgettable experience. I'm so glad you'll have the opportunity to make special memories during your vacation, even if you never set foot in a theme park during this trip! If we can help answer any further questions as you make your plans, please don't hesitate to come back to planDisney

    Wishing you a magical stay,
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Meet the Panelist: Tishra, Washington

From my casita to yours, welcome to planDisney! I'm Tishra, a Spanish-speaking Colombian American living in the Pacific Northwest. I'm a college professor, a happy wife, and a mom to two little girls who hold magic in their hearts as much as their parents do! Our family believes in celebrating every milestone, from life's biggest moments to all the details in between. If you want to commemorate something special with a Disneyland Resort vacation, I'm here to help you out in English or Spanish. Learn More About Tishra

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