• On Mar 20, 2021
    Mary from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased gift tickets and now need to make park reservations for these. How do I do this? Attempted, but when I do so I get a message stating there is no valid ticket purchase.

    Hey there, Mary!

    Thanks for bringing your question to planDisney! Each of us here on the planDisney Panel always welcomes the chance to help you with your Disney vacation plans by sharing insights and info from our own Disney vacations.

    It sounds like you have purchased Walt Disney World Resort theme park tickets as a gift and you're now looking to make theme park reservations using the Disney Park Pass system. As I don't know the details of when you purchased the tickets or whether you received your order confirmation, my best suggestion is to reach out directly to the Internet Help Desk team by giving them a call at (407) 939-7765. You can also use the convenient online chat service. It could be that you're seeing the message you mention because the system is expecting the gift recipient to be the Guest making the theme park reservation through their own My Disney Experience account. One helpful tip I received from the Internet Help Desk team that I will pass along is that the person visiting the theme park should be making the theme park reservation through their My Disney Experience account. The friendly team at the Internet Help Desk can help you if your question and situation is a bit different than what I'm thinking. 

    Mary, it's so great to hear that you are giving a gift of all the magic at Walt Disney World Resort. Here's wishing you lots of Disney magic for you as well!

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Meet the Panelist: Jerry, Pennsylvania

The playful and creative optimism of all things Disney has enthralled me since I was a kid. I loved watching "The Wonderful World of Disney" on Sunday nights, seeing all the live-action and animated classics in theaters, and — of course — visiting "The Most Magical Place on Earth" for the first time 45 years ago. These days, the big kid in me still loves to play Disney. As a long-time Disney destinations vacationer, I'm looking forward to helping you play Disney starting here at planDisney! Learn More About Jerry

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