Sleeping Beauty Castle
  • On Jan 15, 2023
    Candice from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We purchased Genie + for our trip but it’s not showing linked to our tickets how and when do we link them?

    Hiya, Candice!

    Thanks for visiting us at planDisney. It’s great to hear from a fellow Beehive State resident. My family and I are looking forward to a drive down I-15 soon to enjoy a visit to the Disneyland Resort too!

    I’ve noticed that the Disney Genie+ entitlement doesn’t show up in the “Tickets and Passes” screen of the Disneyland mobile app. But you should still see it indicated in your purchase confirmation email if you bought your theme park tickets directly from Disney. So how do you rub that magic lamp to summon the Disney Genie? At the Disneyland Resort, Disney Genie+ services can be accessed only after you activate your tickets at a theme park entrance each day of your visit.

    To ensure everything is ready for your visit to a “Whole New World,” be sure to check the “Future Plans” screen accessed from the mobile app ☰ feature menu to make sure your theme park reservations are in place. You can also visit the “My Genie Day” screen and tap the “Get Started Now” button to make your wishes known in advance. That’s how you can tell Genie your preferences for attractions, characters, dining, and more. Then, at 7:00 AM on the day of your visit, the complimentary Disney Genie service will populate your Genie Day screen with recommendations for a magical visit to The Happiest Place on Earth!

    Tony’s Tip: Each day of your visit, you’ll be able to use the Tip Board to search for available Lightning Lane return times to book with your Genie+ entitlement as well as purchase individual Lightning Lane return times for select attractions not included with Genie+. You can begin booking these Lightning Lane return times starting the moment you scan your theme park tickets. So I recommend arriving as early as possible. You can even start your Lightning Lane booking early since Guests are usually permitted to enter Main Street, U.S.A. or Buena Vista Street a few minutes before the official park opening time.

    I hope you have a magical time, Candice. If you have any more questions about your visit to the Disneyland Resort, I hope you’ll remember that “you ain’t never had a friend like [us]” here at planDisney.

    See you soon!

    ~Tony
thumbnail image for Tony

Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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