Disneyland- Mainstreet Station
  • On Sep 26, 2022
    Peggy from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased genie+ with my 2 tickets for Disneyland for Oct 1. I see my tickets in the app but not the genie+ ones that were paid for with my one day pass for my husband and I. How can I find the genie + passes. What I read says they should appear with th

    Hi Peggy! Welcome to planDisney. I can see that you are heading to the Happiest Place on Earth TODAY. There is truly nothing better than waking up on a Disneyland morning knowing that magic and adventure await. I'm going to send this along with Tinker Bell and some extra pixie dust in the hope that it gets to you in time!

    Get ready to tap into the cosmic superpowers of the one and only Genie - I have some good news for you! When you add Genie+ to your theme park tickets at the time of purchase, the service will be available to you as soon as you scan into the parks. There won't necessarily be a distinction on the tickets displayed in the Disneyland Mobile App. To double-check that your tickets include Genie+, I recommend pulling up the email confirmation you received at the time of purchase. This should outline details for your ticket, including your Genie+ upgrade. When you open up your app and head into "Tickets and Passes" from the menu in the bottom right-hand corner, compare the numbers below the barcodes for each ticket with those on your confirmation email. If they are the same, it's time to warm up your magic carpet and soar through a whole new Disneyland day! 

    Once you enter those Main Entrance Gates, it's time to make your first Lightning Lane selection. You are going to love having access to 19 Lightning Lanes across both Disneyland Park and Disney California Adventure Park. You will find yourself saving precious Disneyland minutes by skipping the standby queue, and it sure makes for one smooth magic carpet ride as you plan out your day. There are a few ways you can arrive at your "Tip Board" where you can make your first selection. Personally, I think the fastest route is to tap the "+" along the bottom navigation bar and select "View My Genie Day and Tip Board". This will take you directly there. Here, you will see current wait times and return windows for upcoming Lightning Lanes. Scroll to your preferred attraction and tap into the "LL Disney Genie +" box under it to reserve the Lightning Lane. Follow through with all the prompts until it's confirmed. It sounds like both of your tickets are linked to your account, which is great! You will be able to make the selection for your full party in just one tap. Your second selection for the day can be made either when you tap into your first OR two hours after you have made the first selection if it's for later on in the day.

    I know, that's a lot to take in. I promise it's just like riding a bike once you're in the parks and using it on the go! Don't forget that included with your Genie+ upgrade is access to unlimited downloads of ALL the Disney PhotoPass photos you capture today. So don't be shy! Hop in front of those photographers as much as you like and capture those memories! You can find their locations within the app by tapping the pinpoint icon on the bottom navigation bar and then selecting PhotoPass from the drop-down menu at the top of the next page! 

    Peggy, away you go! Wishing you the most magical day at the Disneyland Resort. If you have any issues at all with your tickets, just head to the Main Entrance Ticket Booths or Guest Services in either park - the Cast Members there will be happy to help you. Hope to see you real soon back here at planDisney!

    Never stop dreaming!
    Tara
thumbnail image for Tara

Meet the Panelist: Tara, Pennsylvania

Hello from Philly! Disney Parks have been my heart and soul since my 3-year old feet first hit Main Street, U.S.A. Nothing compares to the burst of pure joy, nostalgia and magic that I feel EVERY time I enter the gates! I love planning Disney vacations and have been known to convert a non-believer or two in one magical afternoon. Whether it's park days with friends, multi-generational trips, toddling around with kids or flying solo, I'm ready to help you personalize the magic at the Happiest Place On Earth! Learn More About Tara

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