Mom And Son Radiator Springs Racers
  • On Nov 3, 2022
    Staci from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased the Genie + but just received the DAS pass for my party. Is the Genie + going to offer anything different? Does it include photos? If not am I able to be refunded?

    Hello, Staci!

    The support provided by the Disneyland Resort for Guests with disabilities is really helpful in making visits to The Happiest Place on Earth even more magical for families like ours. We have found the Disability Access Service (DAS) a lifesaver. Guests who are unable to use a traditional queue can use DAS to simplify access to attractions and avoid situations that might otherwise put a damper on a special day.

    Although refunds are not available for tickets or entitlements added to tickets, the great news is that DAS and the Disney Genie+ service are fully compatible with each other. In fact, I think you’ll find that your experience will be made even more enjoyable by taking advantage of both services. With DAS, Guests may select up to one attraction at a time to use a streamlined entry procedure or queue specific to that attraction. The DAS return time is still based on the current estimated wait time for the attraction. So it does not necessarily mean Guests with DAS will have less overall waiting. With Genie+, Lightning Lane return times are often available immediately. When Lightning Lane return times are only available later in the day, Genie+ allows Guests to book ANOTHER Lightning Lane return time after 120 minutes. In that way, it is often possible to have multiple Lightning Lane return times booked at one time. When you add to that the ability to have a DAS return time booked as well, you could potentially have an opportunity to rapidly enjoy several attractions in short succession. Now how does that sound for some Disneyland magic?

    As you mentioned, Genie+ also comes with other benefits, including complimentary downloads of your Disney PhotoPass photos. That includes photos from select attractions too. Even the attraction photo on the non-Genie+ attraction Radiator Springs Racers is included. So whether you enjoy that attraction by purchasing a separate individual Lightning Lane return time or if you use DAS to experience it, you can still enter your attraction photo ID in the Disneyland mobile app to claim your photo! Other features of Genie+ are access to exclusive Disney PhotoPass Lenses augmented reality experiences and AudioTales, which are like having your personal tour guide and storyteller in your pocket.

    I hope you have a magical time at the Disneyland Resort, Staci!

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Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! I’m excited to help you discover the storytelling magic of the “Happiest Place on Earth!” Learn More About Tony

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