Cinderella Castle 50th Night
  • On Jan 26, 2022
    Jaclyn from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased the genie plus by mistake. Our trip is for next month.

    Welcome to planDisney, Jaclyn, we thank you for your excellent question!

    I am happy to hEAR that you will be visiting Walt Disney World Resort soon to experience the 50th Anniversary Celebrations!

    Jaclyn, it sounds as if you added the Disney Genie+ Lightning Lane Entrance to a Walt Disney World Resort vacation package, and if so, you will be able to cancel your Disney Genie+ service since it would be considered an ‘add-on feature’ to your theme park tickets, thereby included in the refund policy for vacation packages. I recommend contacting Disney Resort Hotel Reservations to receive assistance from a Disney representative as soon as possible if you cannot cancel this purchase in your Disney account.

    If during your visit to Walt Disney World Resort, you decide that you would like to experience Disney Genie+ Lightning Lane Entrances, you will be able to purchase the service after midnight on the day of your theme park visit, as long as you have a Disney Park Pass reservation using valid theme park admission. I recommend purchasing the option around 6:00 AM ET to prepare for your first selection, which will begin at 7:00 AM ET since you are a Disney Resort hotel Guest. Just be sure to update your Family & Friends list in your Disney account with those in your travel party, and make sure they also have a Disney Park Pass reservation using their valid theme park admission. This way during your selection of a Disney Genie+ Lightning Lane Entrance arrival time, you will see everyone organized in your Family & Friends list which you may be able to select from.

    Jaclyn, get ready for many new and thrilling experiences to make more new memories - I just love the Beacons of Magic illuminations of all four theme park icons which beckon us all to come and celebrate. It is an absolutely outstanding illumination experience, available nightly!

    Disney Tip - simplify your Disney Resort hotel arrival with Direct-To Room Service to skip the Front Desk and head straight to your Guest Room!

    Best Disney Wishes ~ Jacqueline
thumbnail image for Jacqueline

Meet the Panelist: Jacqueline, Ontario

Hello, I'm Jacqueline from Canada! I am a former band and visual arts teacher, now, home full-time to my two adult children, one of whom has autism. I love reading, watching historical dramas, with a new interest in knitting and crochet. I would be honored to help you plan your Walt Disney World Resort vacation, with a few personal first-hand tips for sailing with Disney, and walking in Walt's footsteps at Disneyland Resort. Learn More About Jacqueline

Related Video

  • thumbnail image for The best digital tools for Walt Disney World Resort vacations!

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.