TRON at Night
  • On Jul 10, 2023
    Tanja from NJ Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased Genie plus for my family and because of car trouble had to change my visit to the park. Can I request a refund?

    Hi Tanja! Welcome to planDisney.

    Gawrsh! Car trouble headed to Walt Disney World Resort is definitely less than magical. I am sending a little Pixie Dust good luck that you get this all resolved soon. Your family will want to experience the thrill of the all-new TRON Lightcycle / Run Presented by Enterprise® at Magic Kingdom Park. This ride is available via the virtual queue or by an Individual Lightning Lane purchase.

    I had a chat with a Cast Member about your situation. She informed me while Disney Genie+ Service is typically non-refundable they are willing to review each situation on a case-by-case basis. It was suggested you utilize the chat feature through the My Disney Experience Mobile App to connect with the team. To find this feature, open the app, click on the three horizontal lines at the bottom right-hand corner, and select the "Chat" tab. Alternatively, you could call the My Disney Experience, MagicBand, and MagicBand+ Help Center.

    Check out these six short videos explaining all things about Disney Genie Service. Through this link, you can explore all available Lightning Lane options at all four theme parks.

    Keeping it Magical,
    Cindy
thumbnail image for Cindy

Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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