• On Nov 7, 2021
    Graciela from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased genie plus for my entire stay during Thanksgiving however it doesn’t seem to appear on my Disney experience

    Howdy Graciela! 

    I love it when a fellow Texan stops by planDisney with a question for us!

    Whether you're piloting the Millennium Falcon: Smuggler's Run at Disney's Hollywood Studios or sailing through the mystical bioluminescent rainforest of Pandora at Disney's Animal Kingdom Park, you're sure to love adding the Disney Genie+ service to your plans. It takes your vacation to the next level by allowing you to choose from select Lightning Lane attractions and entertainment all day, one experience at a time!

    Graciela, you've asked a great question! The Disney Genie+ service won't show up until midnight on the day of your first visit to the Theme Parks. It should show up in your My Disney Experience Mobile app under My Genie Day

    Something you can do right now is begin filling out your interests in Disney Genie. You can do this by opening up your My Disney Experience Mobile app, tapping on the three horizontal lines in the bottom right corner, and then selecting Tip Board. Next, you will want to select "My Day," located on top of the screen. Finally, under "Get Started with Disney Genie," choose the "Get Started Now" icon to use the complimentary new service. As you select your interests, the service will help you plan your day and maximize your time! Whoo-hoo!

    I hope you enjoy all the magic around you, Graciela. Have an enchanting visit!

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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