Family at Citricos
  • On Feb 26, 2022
    Scott from AR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello. I purchased four (two-day tickets) and received an email with confirmation number. I do not have individual ticket ID numbers so the app won't let me link tickets. When I try using the confirm # for the ID, it gives me an error. How do I link?

    Welcome to planDisney Scott!

    Let's try a few things to get your tickets linked to your My Disney Experience account. If you find nothing is working and you need more pixie dust, give a call to Website Support at 407-939-4357. 

    So here is what I would do. From your computer or laptop start by going to the Link Reservations and Purchases page. Select "Tickets." Now, up in the left corner there will be highlighted words "Link them to your account" (under Theme Park Tickets and Passes). That will take you to another page that will ask for your Last Name and Confirmation Number. Hopefully this will get you all linked up!

    If trying from the phone app, choose "Tickets and Passes" then click the "+" sign then click "Room with Tickets" and enter confirmation number there. Not sure this will work but it sounds like with what was sent to you, this is where it might link. 

    Before trying to link, make sure you are logged in to your My Disney Experience account and each member of your travel party is included so once you get rolling you can link a ticket for each guest. 

    If you continue to experience problems, give a call to those experts at Website Support as they are the superheroes of all our technology! 

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Meet the Panelist: Cathy, Ohio

Hi, I'm Cathy from Cleveland. I love to travel, especially in the winter to escape the snow and cold of Ohio! My husband and 2 kids share my enthusiasm for travel, so we enjoy our adventures together whether it is hiking at a National Park, sailing on a Disney Cruise Ship, or going to Walt Disney World which is our home away from home. My husband proposed to me in front of Cinderella Castle and we have not stopped visiting ever since! It's a blast helping guests here at planDisney! 
Learn More About Cathy

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