A warm
planDisney welcome to you, Andrea!
I believe that you have purchased
Disney+ Subscription Gift Cards instead of
Disney Gift Cards. Unfortunately, per the
terms and conditions, the Disney+ gift card is non-refundable nor redeemable for cash. I apologize if this is not the news you were expecting.
The good news is that you can use a Disney+ gift card toward a new or existing
monthly Disney+ or Disney Bundle subscription that is billed directly by Disney. It is also possible to gift the Disney+ gift card to a family member or friend. Please note that Disney+ gift cards cannot be used toward an annual Disney+ subscription and are only redeemable in the U.S.
Lastly, if the redeemer wishes to continue their Disney-billed subscription beyond the value of the gift card credit, they will need to add a payment method to their Disney+ account. For more information, please visit the
Disney+ Gift Card webpage.
Andrea, I hope you find this helpful. If you have more questions for us, please feel free to visit us again. See you
real soon!
Your Pal,
Alejandra