Mickey and Minnie Statues in Front of Fireworks
  • On Jun 14, 2022
    Erin from TN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Purchased family tickets for 12/2020 for 4 family members. Due to COVID, only 3 family members used tickets. I was seeing if the unused tickets were in my account still and I can’t seem to find them. Is there a way to redeem these for our upcoming trip?

    Howdy Erin! Welcome to planDisney. We’re so glad you stopped by today with your question!

    Ugh, what a bummer that Covid got in the way of your Walt Disney World Vacation. That must have been such a disappointment. But, it looks like you’re looking to visit again soon, which is super exciting! Though I’m sure you were sad to have to reschedule at all, the silver lining is you’ll be visiting during a SUPER special and historic time with Walt Disney World’s 50th Anniversary in full swing! The EARidescent magical touches sprinkled all around Walt Disney World are sure to make your vacation even more fabulous than you can imagine!

    Let’s get to your question, shall we, Erin? Entirely unused tickets do expire, but the value of those tickets will remain in your account. Meaning that as long as the ticket holder did not scan into the parks at any point, the value of that wholly unused ticket can be used toward a future ticket purchase.

    Now, at this time, you cannot access the expired, unused ticket online, which is why you’re not seeing it in your My Disney Experience account. So, to use the ticket value, you would need to call the Existing Tickets team at (407) 934-7639, where a fabulous Cast Member will be happy to get this taken care of for you.

    As I mentioned, Walt Disney World's 50th Anniversary Celebration will still be in full swing through March 31st, 2023, making it the perfect time to revel in all that is new and exciting at Walt Disney World. In my opinion, you cannot miss the fabulous nighttime spectacular Disney Enchantment at Magic Kingdom Park. You'll see Main Street, U.S.A. like never before as it transforms with EARidescent light and color together with the incredible fireworks over Cinderella Castle. It's an absolute must-do! Of course, you also won't want to miss the celebratory sips and bites available throughout Walt Disney World in honor of The World's Most Magical Celebration. From savory to sweet, there is something for everyone to enjoy!

    Thanks again for your excellent question, Erin. Please stop by planDisney again soon with any other questions we can help you with!

    Bye for now!
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Meet the Panelist: Diana, New York

Hiya! I'm Diana from New York, and I'm so excited to help you plan your next Walt Disney World Resort vacation! Whether you're planning your first trip or just visiting "For the First Time in Forever," with all that Walt Disney World has to offer, it's easy to feel like you're headed "Into the Unknown." Just remember, "You've Got a Friend in Me!" So, let me be a "Part of Your World" to lend a helping hand as you plan your most magical Walt Disney World vacation! Learn More About Diana

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