• On May 26, 2021
    Carlos from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello I purchased a family pack of tickets back on 02/08/2020 but for obvious reason we were unable to use them how can I go about redeeming them?

    Hi there, Carlos! Welcome to planDisney.

    I'm so glad to hear you're beginning to plan your family's Return to a Land of Magic. It was a long wait, and I'm so happy that the Disneyland Resort is reopening and offering so much magic and fun to Guests!

    There are so many different ticket types, which makes it difficult for me to tell you exactly which terms and conditions apply to the family pack you purchased. The Theme Park Tickets & Reservations webpage is a great place to start; there you will find a list of ticket types and their extended expiration dates. You will also find any additional terms and conditions, like blockout dates. To locate the list, scroll down to the bottom of the page and look under Modifications & Cancellations. 

    If you don't see your tickets on the list, you'll need to speak with a friendly Cast Member by calling the Tickets line at (714) 781-4636. With so many guests planning their Return to a Land of Magic, you might experience longer-than-usual wait times, but please hang in there. 

    Once you determine your new expiration date, the next step is to make Theme Park Reservations for your theme park days. Once you have those set, you are ready for the fun! Be sure to read the Disney Parks Blog for all the latest news and updates about the Disneyland Resort, and please come back and see us if you think of any further questions.

    Wishing your family so much magic,
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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