A Ride in the Teacups
  • On Mar 5, 2023
    Tracey from Uk Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We have purchased e-tickets but we do not have a 12 didgit code to link to our account. How can I find this please?

    Hi Tracey! Thanks for dropping by planDisney.

    Let's find that ticket ID number! When you purchased your admission ticket, you should have received a confirmation e-mail. The e-mail will have gone to the address you provided during your transaction. Once you've located your confirmation, you should see a barcode and a number. That's the number you'll be entering to link your ticket.

    Now, if you've misplaced your e-mail or something went wrong and you didn't receive one, all is not lost. I had some tickets go missing recently, and a helpful Cast Member helped me locate them. Disneyland has a Tickets phone line, where you can speak to a friendly Cast Member. They'll ask you a few questions and do some digging to find those tickets for you.

    Once you've got that number, you can link your tickets on a desktop computer under "My Disneyland" by selecting "Link Tickets." You can also link them in the Disneyland mobile app, which is a great planning tool and resource while you're in the parks for checking wait times, booking Lightning Lane Entrances with Genie+, and mobile ordering food. To link through the app, click the three-bar menu on the bottom right. This will bring up a series of tiles. Select "Tickets and Passes." On the upper right side, you should see "Link Tickets & Passes."

    I actually like to play around in the app before my arrival. There is even a complimentary Genie feature, which acts as your personal planner for your upcoming visit, suggesting the experiences that might best suit your group. All you got to do is rub that lamp! Or download the app.

    Have the most magical visit!

    Elizabeth
thumbnail image for Elizabeth

Meet the Panelist: Elizabeth, Missouri

Hello from St. Louis! I'm Elizabeth, a professor, wife, and mother to two little boys. We love to travel as a family, and Disneyland Resort is the place where we laugh more and make the happiest memories. We've done everything from solo to big multi-generational trips, and I've got the tips and tricks for traveling with little ones to help ensure your experience is truly magical. Learn More About Elizabeth

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