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  • On Dec 28, 2021
    Jeanne from SD Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We purchased E-tickets to use in February 2020 but were unable to use them due to covid. They do not show in my account. What do I do?

    Happy New Year, Jeanne. Thanks for being our Guest at planDisney. The World's Most Magical Celebration is well and truly underway. There's so much to see and experience at the 50th anniversary of Walt Disney World Resort. You're not going to want to miss the spectacular new shows, fun rides, tasty treats, memorable merchandise and dazzling décor. If you're interested in makin' memories, then this is a once-in-a-lifetime celebration.

    I'm sorry to hear that COVID-19 prevented you from being able to use your previously purchased E-tickets. Since they are not showing up in your Disney account, I'd recommend calling "Existing Tickets" and speaking directly to a Cast Member. They should be able to give you the help you need.

    Thanks for stopping by planDisney, Jeanne. I hope your next Disney trip proves to be the best day EVER!

    ChEARS,
    Mike
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Meet the Panelist: Mike, Virginia

I'm Mike, a Disney-loving "scouser." I have a wonderful wife and two young children who share my obsession for all things Disney. I've always been enchanted by the magic of Walt Disney World Resort - the charming music, captivating beauty, enthralling attractions, and breathtaking shows spark my imagination and fill me with a sense of awe. I'm perpetually planning my next Disney adventure! If you're interested in makin' memories at "The Most Magical Place on Earth" then you've got a friend in me.
 Learn More About Mike

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