Star Wars Galaxy's Edge First Order Cargo
  • On Apr 11, 2021
    Nicholas from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We purchased a droid from droid depot. When we got home our remote will not turn on. We have attempted to change the batteries but it still will not turn on. Any help you can provide or number to call for a replacement remote?

    Bright Suns, Nicholas! Welcome to planDisney.

    I hope you had an amazing visit to the Walt Disney World Resort, and that you had a blast living your Star Wars adventure on the planet of Batuu at Star Wars: Galaxy’s Edge. I loved the experience at Droid Depot and all the fun droid details that can be found throughout the shop. Beep boop!

    I’m sorry to hear your droid’s remote is malfunctioning. Babu Frik would be pleased to hear that you attempted to replace the batteries and repair your droid! Have you checked out the instructional manuals for BB-series and R-series droids on the Droid Depot web page

    If the instructional manuals don't help, you’ll need to send a dispatch to Merchandise Guest Services. They can be reached by calling 1-877-560-6477 or emailing You’ll need to provide as much information as you can: that the droid was custom built and purchased at Droid Depot, the date, and any information you may have from the receipt, such as item or transaction numbers. Give as much detail as you can to describe the problem you’re experiencing. They will be happy to assist you.

    I hope your issue is resolved faster than Han Solo flew the Kessel Run and that you’re back to using your droid soon! 

    May the Force be with you,
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Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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