• On Nov 13, 2021
    Lori from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi. I purchased a droid from droid depot. Now that we’re back home in NY, the droid is not moving forward or backwards. Any help you can offer would be greatly appreciated. Thank you.

    Welcome to planDisney, traveler! 

    Thank you for visiting us, Lori! I hope I can give you a few avenues to try so you can get your Droid side-kick up and running again! These mechanical friends from Droid Depot are so special and truly become your best friend! Let’s see what we can do to help you! 

    Okay, so the very first thing you need to do is make sure that your Droid is not in “Sleep Mode” because this sometimes gives people the impression that their Droid has stopped working! If you are sure your Droid is not in sleep mode, try replacing the batteries.

    If neither of the above troubleshooting options work, you may have a bad motivator (this is the “engine” inside of the Droid that keeps things running smoothly). If you believe that you have a bad motivator, you have a few options. Your first option is to find the receipt you received when you made your Droid. There will be contact information near the bottom of the receipt. A Cast Member that you call or email from there will be able to help you fix your Droid! (You could try the Walt Disney World Merchandise line at (407) 363-6200 too.) Your second option, if you are going to be visiting Disney’s Hollywood Studios again soon, is to take your Droid back to Droid Depot and explain your situation! They’ll be sure to help your Droid return to tip-top shape! 

    If you have additional questions, Lori, we hope to hear from you again soon! 

    May the Force be with you! 
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Meet the Panelist: Allyn, Wyoming

Howdy Partners, I'm Allyn! My home has been, and will always be, the Walt Disney World Resort. But, when I'm not "home," I live in the heart of Wyoming. I'm living my fairy tale as a professional fine jewelry designer, fitness instructor, wife, and an extreme Disney enthusiast! Dreams do come true, and I cannot wait to share all of my magical Main Street, U.S.A smarts with you! Learn More About Allyn

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