Disneyland- Mainstreet Station
  • On Feb 7, 2022
    Brenda from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased the Dream Key the day after they were released. My fiancé received his box and i have not. Whom do I need to speak with?

    Welcome to planDisney, Brenda! Thanks so much for sending us this question! It's so exciting that you and your fiancé are Magic Key Holders!

    I'm sorry to hear that you haven't received your Welcome Package as a Magic Key Charter Member. The package should have been sent approximately eight weeks after your purchase date. Because you haven't received it, please call (714) 781-7277 to inquire about an update on its status.

    I hope you enjoy visiting the magic often as Magic Key Holders!! There are so many great discounts with your Dream Key Passes. If you are able to visit in the next couple of weeks, February is Magic Key Celebration Month and there are many fun surprises to look forward to! You can check park reservation availability here on the Dream Key Access Calendar.

    Please stop by planDisney again if we can help with your planning a visit to The Happiest Place on Earth! 

thumbnail image for Lisa

Meet the Panelist: Lisa, Colorado

Hi everyone! I’m Lisa from Colorado where I live Happily Ever After as a mom, wife, and kindergarten teacher! I was raised on all things Disney and fell in love with Walt Disney World Resort on my first visit at seven years old. I'm an annual Passholder and I love to eat, drink and shop my way around the World. It’s truly my laughing place and I’m excited to help you plan special memories at The Most Magical Place on Earth! Learn More About Lisa

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.