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  • On Jan 8, 2022
    Melissa from ID Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased Disneyland tickets 2 years ago before you closed down for covid. How do I purchase Disney Genie now?

    Hello there Melissa! Thanks so much for bringing your ticket question to planDisney. You are just weeks away from finally getting to step through those turnstiles, strolling through those tunnels, and ending up on Main Street, U.S.A.!

    I hope that you were able to get your tickets exchanged for new tickets. You can exchange any wholly unused, expired tickets for new tickets of equal or greater value. To do this, bring them to the Main Entrance Ticket Booths and a Cast Member can assist you. Please remember you also need a theme park ticket reservation for each ticket. If you need assistance or have specific questions speaking directly with Guest Services for Tickets will probably be the best help.

    If you have not exchanged your tickets yet, you will be able to add Disney Genie+ to the tickets when making the purchase. If you already have your tickets and reservations set, that's totally okay too! You will be able to purchase Disney Genie+ as soon as you are scanned into the first park of the day.

    I recently was able to give Disney Genie+ a try for a day in the parks and I was surprised by how many attractions we were able to tackle in just one day. Pro tip: If you are going with a group of people, I find it easiest if all the tickets are put onto the same account. This makes it easy to not only purchase them all in one transaction but also makes sure you are able to grab the same Lightning Lane at the same time.

    Have you looked into mobile ordering in the Disneyland app? I tell everyone I know that is headed to Disneyland Resort to use it as much as you can! It's available for most locations and is so convenient to be able to order on your phone, let them know when you are there with the click of a button, and be alerted when your order is ready. It's like the Lightning Lane for snacks! That means you can set sail with Pirates of the Caribbean while mobile ordering your beignets from Mint Julep Bar and grab them after you say goodbye to Jack Sparrow.

    Melissa, I hope this information helps you out. We would love to answer any other of your questions you may have as you continue to plan your trip.


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Meet the Panelist: Carrie, California

Well hello friend! I'm Carrie, a work-from-home mama and military wife who currently calls sunny San Diego home. We love that we are close enough to Disneyland Resort to make a last-minute trip to see the Mouse quite frequently. You'll find us in the parks braving drops and coasters to work up our appetite to take as many snack breaks as we can fit in! I love helping my friends plan memorable trips to Disneyland Resort and can't wait to help you too! Learn More About Carrie

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