Overview Shot of Disneyland
  • On Jun 18, 2020
    Carrie from WA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    i have purchased Disneyland tickets at Safeway (they have been activated) but I can't get them to link in my Disneyland app. I have a ticket for my granddaughter already in my app, but can't get my ticket to link. Any ideas?

    Hiya, Carrie, and welcome to the Disney Parks Moms Panel! 

    The Disneyland app is my favorite handy helper, so I’m excited to hEAR that you’ve already downloaded it! That’s great that you were able to link your granddaughter’s Disneyland Resort theme-park ticket to the app, but I’m sorry to hEAR that you’re having trouble linking your ticket. Since I don’t know what type of error message you’re receiving, it may be a bit harder for me to help you fix this issue. However, I’d be happy to walk you through the regular steps for linking tickets, just in case it helps. Since you’ve already signed up for your Disney account, and you’ve already downloaded the Disneyland app, you’re one step ahead! Now, scroll down until you find “My Tickets,” then, in the top right corner, click on the blue “+”. Select the option to “Link Tickets & Passes.” Next, scan the barcode for each ticket that you’d like to link, or enter the ID numbers manually. That should do it! If, however, you’re still having trouble linking your ticket, I recommend calling Ticket support at (714) 781-4636, and a Cast Member would be happy to talk you through the next steps to get you back on track!

    Have you explored the Disneyland app yet? I enjoy using it to check attraction wait times, manage Disney MaxPass and Disney PhotoPass, and mobile order food ahead of time. Mobile ordering has saved me from many toddler meltdowns! 

    I can’t wait for the day we get to return to the magic of the Happiest Place on Earth! In the meantime, check out these #DisneyMagicMoments on the Disney Parks Blog – they provide a great way to bring home some pixie dust this summer!

    Hope to see ya’ real soon, Carrie!
    Kristin
thumbnail image for Kristin

Meet the Panelist: Kristin, California

Hello from sunny California! I currently live less than an hour from the Disneyland Resort, and have been an Annual Passholder for more than 20 years! As a mom of three kids under the age of 8, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth!

Learn More About Kristin

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