• On Feb 28, 2021
    Stefanie from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    i purchased disneyland tickets last march. the parks have not been open. can i get a refund?

    Welcome to planDisney, Stefanie. Thanks for stopping by with your question for us. 

    I can’t believe Disneyland Resort theme parks and hotels have been closed for nearly one year already! I’m sorry to hear you were unable to enjoy some Disney fun last year due to the pandemic. The good news is that the tickets you’ve purchased last year most likely will now have an expiration date of December 16, 2021. I’m remaining hopeful that Disneyland Resort theme parks will safely reopen before then!

    Hakuna Matata
    , Stefanie if you’re unable to travel to the Disneyland Resort after it reopens its theme parks before your tickets expire. According to Disney’s eTicket Terms and Conditions, unless otherwise stated, the amount you paid for your wholly unused, expired Disneyland Resort theme park ticket (except for Special Event ticket) can be applied towards the purchase of new theme park admission ticket at the current price. The new ticket price just needs to be equal to or greater than the amount paid for the original ticket. When you’re ready to visit once the Disneyland Resort theme parks reopen, simply head to a Main Entrance ticket booth and a Cast Member will assist you in applying your eligible ticket amount towards a new ticket purchase. 

    Stefanie, if your plans do change entirely and you’d like to discuss alternative options, please contact Ticket Services at (714) 781-4636 and a Cast Member will gladly provide assistance and answer any further questions. 

    Please feel free to swing by planDisney again. For the latest updates and official Disney news, be sure to check out Disneyland.com and Disney Parks Blog!

    See ya real soon,
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Meet the Panelist: Kiki, California

Greetings from Northern California! I have been fascinated by the magic of Disney since I was a little girl; now that I am a mother of two, I love watching my children experience Disney Parks through their own eyes. I am also surrounded by fellow Disney-loving nurse friends whom I enjoy quick adults-only Disneyland Resort escapes with. Whether you are planning your once-in-a-lifetime family trip or a short adults-only getaway to the Happiest Place on Earth, I am here to help!

Learn More About Kiki

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