Touch of Disney Couple with masks
  • On Jan 10, 2022
    Janelle from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased 2 Disneyland after dark sweethearts nite yesterday and got an order confirmation but I haven’t received my email about the purchase and the tickets. How long does it take for me to receive the email for it?

    Love is in the air, Janelle Eyvette! Thanks for bringing your super sweet question to planDisney!

    I’m so glad to hear you already purchased your tickets for Disneyland After Dark: Sweethearts’ Nite, because it looks like tickets for this event are now sold out! So, first we’ll need to find your tickets so you can rest assured that you too will soon be partying in the name of love at Disneyland Park in February!

    Typically, my Disneyland Resort confirmation emails say that it may take up to 24 hours to access your eTickets after receiving your purchase confirmation. You may also try checking your spam or junk folder just in case the email could have ended up there. So, hopefully you’ve received it by now. However, if it has been longer than that, I recommend calling a Cast Member for assistance at (714) 781-4636, so they can help you locate your ticket information. Just make sure the original purchaser (if it’s not you) is on standby so a Cast Member can help locate your ticket order. 

    I checked with a Cast Member, who told me that once you locate your ticket order confirmation email, you can scroll down to the bottom of the email, where you will find the tickets in a PDF attachment. You can open the PDF to find your tickets and locate the 19-digit barcode number. Then, from there, you can manually link your tickets to your Disneyland app

    Once you find your ticket order information, you can start dreaming about your special night. One of my favorite perks of the Disneyland After Dark events is receiving unlimited downloads of Disney PhotoPass digital photos taken during the party. Strike a pose with your sweetheart in front of adorable scenes from Disney films, including Lady and the Tramp and The Little Mermaid. Plus, be on the lookout for favorite Disney couples throughout the park. 

    I hope this information helps, Janelle Eyvette! Please stop by with any additional questions you may have… we’re all EARs!

    Wishing you a night filled with romance and magic!
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Meet the Panelist: Kristin, California

Greetings from sunny California! I live less than an hour from the Disneyland Resort, and have been an Annual Passholder (and now a Magic Key Passholder) for more than 20 years! As a mom of three kids ages 5-10, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth! Learn More About Kristin

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