Hi Wendy, welcome to planDisney!
I’m so sorry to hear that your Pandora charm broke. It's always lovely to have a keepsake to remind you of your magical Disney memories, and I understand how disappointing this must be.
If you purchased the charm directly from the
Pandora Jewelry store in Disney Springs, there are a few steps I would advise in order to get it replaced or repaired. First, I suggest contacting the UK helpline listed on the Pandora website. Explain your situation to them, including when and where you purchased the charm, and ask if they can help you replace it under warranty. They may request proof of purchase, so it’s a good idea to have that handy. If needed, there’s also an email address on the UK Pandora website where you can send details and copies of your proof of purchase.
Another option is to visit your local Pandora store with the broken charm. While they may not have access to Walt Disney World exclusive charms, they may still be able to assist with repairs or offer guidance on how to handle the situation. They might also be able to connect you with the right contacts or give advice on how to proceed.
I hope this information helps, Wendy, and that you're able to get your charm fixed or replaced soon. If you have any more questions or need further assistance, feel free to reach out to us again at
planDisney. We're always here to talk all things
Walt Disney World.
Best wishes,
Louise