Mom And Daughter; Magic Kingdom; Cinderella's Castle; AA; Mickey Balloon
  • On May 1, 2024
    Robert from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello I purchased discounted Disneyworld theme park tickets through my company, I cannot use them on that date I put down. Can I call Disney to repurpose the date or money for another ticket?

    Hi, there!

     Welcome to planDisney, Robert. I'm so glad you stopped by with this question for me! It's my pleasure to help you plan your visit to the Walt Disney World Resort.

     The only thing better than a Disney vacation is a discounted Disney vacation. Well done on getting those money-saving Theme Park Tickets from your company! I'm sorry to hear that you won't be able to visit on the date you were initially hoping to, though. As Winnie the Pooh would say, "Oh, bother!" I have good news for you, though - your wholly unused Walt Disney World Resort Theme Park Tickets always retain their value. You may be able to modify the ticket dates, but if you're unable to, you can apply the value of your existing tickets to the the purchase of new Theme Park Tickets. My best advice is to call the Existing Tickets Line. A friendly Cast Member there will be happy to assist you! They'll be able to help you either change the dates on your tickets or help you to acquire new tickets. Just be sure to have your ticket information on hand when you make the call.

     Whenever you're ready to visit the Walt Disney World Resort, the magic will be waiting for you! Don't forget to download the My Disney Experience mobile app before your arrival. This app is handy for lots of reasons! You can use it to view current wait times for popular attractions, place Mobile Food & Beverage Orders, preview Disney PhotoPass Photos, request to join Virtual Queues, and much, much more.

     I hope this was helpful, Robert. Please let us know if you have any other questions about your visit to the Walt Disney World Resort!

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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