Disneyland Main Street
  • On Mar 10, 2021
    Kim from AB Asked

    I purchased a discounted Canadian visitors multi day family of 4 pass in 2019 that will expire by Dec.16/2021. Since a future visit to the park is unknown, how do I proceed to seek a refund for my tickets?

    Hiya Kim! 

    Welcome to planDisney! Thanks for bringing your question to us! 

    I’m delighted that you took advantage of the promotional Canada Resident Ticket when it was available. You are correct! The expiration date has been extended to December 16, 2021. But, if you feel that you may be unable to use the ticket before the new expiration date, don't worry! According to eTicket Terms & Conditions, unless otherwise stated, the amount paid for any wholly unused, expired Disneyland Resort theme park ticket (with the exception of Special Event Tickets) may be applied towards the purchase of a new theme park admission ticket at the current price. The new ticket purchase price must be equal to or greater than the amount paid for the original ticket. So, if your ticket expires before you have a chance to visit the Disneyland Resort, simply go to a Main Entrance ticket booth once you're ready to visit the theme parks and ask a Cast Member to apply your eligible ticket amount towards a new ticket purchase. 

    If you prefer to discuss alternative options, I encourage you to reach out to Ticket Services at (714) 781-4636. A Cast Member there would be happy to answer any additional questions you may have. 

    Please come see us again here at planDisney! 

    Tiffanie 
thumbnail image for Tiffanie

Meet the Panelist: Tiffanie, California

Greetings from San Diego, CA! I'm a wife, cat mom and Disney-loving "childless millennial." I've traveled all around the world, but my favorite place to visit is "The Happiest Place on Earth!" I've been going to the Disneyland Resort for over 25 years. Each time I step through the turnstiles to enter the world of yesterday, tomorrow and fantasy, I feel the magic of Walt Disney's original park. I can't wait to answer your questions and help you experience all that the Disneyland Resort has to offer! Learn More About Tiffanie

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