Mom And Daughter Magic Kingdom Cinderella's Castle
  • On Dec 28, 2021
    Chastity from WI Asked

    We have purchased 3 days of park passes. We can only book 2 on our app. When we try and book the 3rd day (Magic Kingdom on 01/28/22) it says all people in our group are "Not Eligible".

    Hi Chastity! Welcome to planDisney!

    In less than a month, you will be enjoying one of my personal favorite time of the year at Walt Disney World! I adore exploring the culinary creations and unique art at the EPCOT International Festival of the Arts. In the cooler months, the animals on Kilimanjaro Safaris are more active and lively. As you can tell, I think, you have picked a fantastic time to visit!

    Oh Boy! I'm so sorry you are having a scheduling glitch. I have researched the reservation availability for 01/28/2022, and as of the moment I am answering this question, all parks are available for booking. If you have a 3 day ticket, you should be in the all clear to reserve. I am linking for you here, the Disney Park Pass page with full explanations on booking and eligibility requirements. On this page, you will get a guided 4 step process. I suggest reviewing the process, especially validating your admission ticket is linked to your Disney account.

    All that said, give it another try! Unfortunately, sometimes IT issues do happen.  If you are still having scheduling issues, please visit the Help and Support Center for a whole host of resources to help solve this conflict. You may want to review the Frequently Asked Questions section as another resource. I personally love the Chat feature for some truly Magical Cast Member support.

    I hope these resources will assist you in getting to the bottom of your issue. In no time, you will be walking down Main Street, feasting your eyes on Cinderella's Castle.

    Happy Planning,
    Cindy


thumbnail image for Cindy

Meet the Panelist: Cindy, Louisiana

Hey Guys, I'm Cindy (not the one from the castle) but a simple girl from Louisiana. I'm ready to help you navigate all things Walt Disney World Resort. Especially, if you love EPCOT festivals, adult trips, girls weekend getaways and my favorite runDisney weekends. So send me your questions, I'm here to help. Learn More About Cindy

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