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  • On Jun 26, 2019
    Jonathan Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We purchased 14 day ultimate tickets and have been provided vouchers. Can we exchange them at Disney Springs for tickets and who needs to be present to pick them up? Thanks

    Hi Jonathan!

    Welcome to the Disney Parks Moms Panel.

    The 14-Day Ultimate Tickets are exclusive to Guests from the UK, and they offer such great value!  You will have unlimited park hopper access to six parks - the four theme parks, and two water parks, and one round of mini golf per day - at Fantasia Gardens and Fairways Miniature Golf, and Winter Summerland Miniature Golf.  Memory Maker is also included with these tickets which means you can download all the photos taken around Walt Disney World by PhotoPass Photographers.  You can collect your tickets at the Disney Springs Ticket Center, located at Town Center - ensure you bring photo ID (a UK passport, or Driving Licence will be accepted), your confirmation voucher and the credit card that was used to purchase the tickets.  The guest who made the purchase online should collect the tickets.  This new ticket center will be open during regular opening hours for Disney Springs, and this is usually from 10.00am.  Parking is free to everyone, and I hope you will have time to enjoy some shopping and dining at Disney Springs while you are there.

    You can also collect your tickets at any Guest Relations at the theme parks.  They are located at the entrances to all parks, and I would recommend arriving 30 minutes before park opening. 

    Please come back and visit us if you have any further questions, we will be happy to help you plan your magical holiday to Walt Disney World.  Keep your eye on the Disney Parks Blog for all the latest official news, and updates on any events happening during your stay.

    ~ Sue
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Meet the Panelist: Susan, United Kingdom

Hi, I'm Sue from England. I am very proud to represent the UK as a member of planDisney since 2012. Walt Disney World is my happy place, and I look forward to answering your questions when you are planning your magical vacation at Walt Disney World Resort. Learn More About Susan

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