Kilimanjaro Safaris; Animal Kingdom; AA
  • On Aug 26, 2012
    Connie Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have purchased 3 day tickets for 5 of us and 1 person can not go now. Is there any way to get a refund for a ticket that has already been purchased?

    Hi Connie.

    Generally speaking, Magic Your Way tickets are non-refundable after purchase. The primary reason for this is that as long as you don't use any of the days on the ticket, it will be good forever.  I have personally experienced Disney refunding a ticket on a very rare occasion when an elderly family member unexpectedly became ill and had to remain in our guest room for the duration of the trip. I was able to present her unused ticket to Guest Services to request a refund and it was kindly granted since her advanced age more than likely prevented her from a future visit. 

    If however, you have a package reservation that includes resort accommodations with tickets and/or dining plan, then changes made to your vacation up until 45 days prior to check-in will be fully refundable. Any changes that result in a lower package price from 44-6 days will incur a $100 penalty and after 6 days, a $200 charge.

    Hope this helps answer your question. Please feel free to address more questions my way and sending you a sprinkling of pixie dust for a positive resolution to this issue.
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Meet the Panelist: Kim, North Carolina

I am a wife and mom of 2. I have some unique Disney planning experiences related to special diets, touring with a preschooler and teenager at the same time, and meeting mobility needs. I look forward to helping you plan the vacation of your life! Learn More About Kim

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