• On Mar 12, 2021
    Diane from OK Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased a 5 day ticket that says it expires 3-19-21 but I had to cancel my trip. What happens to my ticket in MDE?

    Hi, there!

     Welcome to planDisney, Diane. We're so glad you stopped by with this question!

     I'm sorry to hear you had to cancel your Walt Disney World Resort vacation. We had to cancel our visit too, and now we're very eagerly waiting to return to our happy place! If your tickets have expired, they will likely no longer appear in your My Disney Experience account. Not to fret! Contact Walt Disney World Ticketing at (407) 566-4985 or email ticket.usage@disneyworld.com. Just be prepared to share the details of the tickets that were purchased, and a Cast Member will be happy to assist you. My dear friend and fellow panelist, Veronica, used the Ticketing email address for a similar issue recently, and she reported that it was quickly and easily resolved!

     Have you heard the news about "The World's Most Magical Celebration?" This special event to commemorate Walt Disney World Resort's 50th anniversary begins on March 1 and will last for 18-months! If you can't reschedule your visit before the event begins, I certainly hope you can join in on the celebration once it starts!

     I hope this was helpful, Diane. Please let us know if you have any other questions!

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Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all-things-Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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