Hi, there!
Welcome to planDisney, Diane. We're so glad you stopped by with this question!
I'm sorry to hear you had to cancel your
Walt Disney World Resort vacation. We had to cancel our visit too, and now we're very eagerly waiting to return to our happy place! If your tickets have expired, they will likely no longer appear in your
My Disney Experience account. Not to fret! Contact Walt Disney World Ticketing at (407) 566-4985 or email ticket.usage@disneyworld.com. Just be prepared to share the details of the tickets that were purchased, and a Cast Member will be happy to assist you. My dear friend and fellow panelist, Veronica, used the Ticketing email address for a similar issue recently, and she reported that it was quickly and easily resolved!
Have you heard the news about "The World's Most Magical Celebration?" This special event to commemorate
Walt Disney World Resort's 50th anniversary begins on March 1 and will last for 18-months! If you can't reschedule your visit before the event begins, I certainly hope you can join in on the celebration once it starts!
I hope this was helpful, Diane. Please let us know if you have any other questions!
Ashley