Hi there, Jennifer!
Welcome to planDisney. We're delighted you've dropped by with a wonderful
Walt Disney World Resort vacation planning question! You're counting down the final few days until your arrival at The Most Magical Place on Earth. It's time to get excited, Jennifer! As you prepare for your enchanting escape, I'd be happy to help you troubleshoot your technical difficulties to get you on your way to your perfect Disney day.
Oh bother... I'm sorry to hear you're running into issues when trying to purchase Lightning Lane Multi Pass for your upcoming visit. Guests with Disney Resort hotel reservations may begin securing Lightning Lane passes 7 days before their scheduled check-in date. Based on the arrival date you mentioned, you're within that window, so I recommend double-checking that your Resort hotel reservation is appropriately linked to your account in
My Disney Experience. Then, ensure that your theme park tickets are also linked to your account and that you have
theme park reservations made for each ticketed day, if your admission type requires them. Finally, I encourage you to check if any updates are available for the
My Disney Experience mobile app. You'll want to be sure you're using the most up-to-date version available for the best experience.
Jennifer, while I haven't had the opportunity to test out the new Lightning Lane pass system quite yet (but I'm counting down the days!), panelist friends have reported that each day must be added to the cart and paid for one day at a time. My panelist pals
Betsy and
Lauren recently used this service and confirmed that, once you purchase Lightning Lane passes for one day of your vacation, you should be prompted to add another day's worth of passes. That means you'll have several days' worth of transactions if your trip spans multiple days. If you're still encountering technical difficulties after trying all of the suggestions listed above, I recommend reaching out to the friendly Cast Members at the
My Disney Experience, MagicBand and MagicBand+ phone line for additional assistance.
I hope these suggestions are enough to get you on your way to a thrill-filled vacation, Jennifer! I'm wishing you a magical and memorable holiday filled with all of your favorite attractions and experiences. If you have any additional questions before or during your trip, you can always revisit us here at
planDisney. We're all ears!
See ya real soon,
Lauren