• On Feb 14, 2021
    Marlene from IN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    In 1999 I purchased 4 day park hopper passes for my husband, myself and our then 4 and 6 year old children. We only were there for 2 days and when we purchased them, they were to be honored anytime during our lifetime. What is your policy on honoring that?

    Hey there, Marlene. Thanks for stopping by planDisney with your question. It's super fun to come across some old Walt Disney World Theme Park Tickets from 1999! I don't think I could keep track of something like that for all these years. 

    I think you will be very happy to know that Walt Disney World continues to honor all unexpired theme park tickets with remaining admission days at this time. You'll be able to use these tickets to visit any of the Walt Disney World Theme Parks that were open when you purchased the tickets for the number of days you have left on the tickets. Because your tickets are an older style, you'll need to speak with Guests Services and have those tickets converted to the new style that can be linked to your MyDisneyExperience account. Before planning your trip, call (407) 939-1289 and discuss your options regarding your theme park tickets. 

    If you haven't been to the Walt Disney World Theme Parks since then, I should mention that a few things have gotten a technology upgrade over the years. The first thing you are going to want to do is sign up for a MyDisneyExperience account. This is basically going to be your online portal to your Walt Disney World vacation. You are going to be able to manage park tickets, hotel reservations, dining reservations, view park hours and so much more. There is even a MyDisneyExperience app that will show you attraction wait times and can pre-order food for you at quick-service dining locations. You will want to have that downloaded to your smartphone before your trip. Also, right now due to COVID-19, you can't just show up to any theme park at Walt Disney World and go in. You must first make a Park Pass Reservation. Capacity is being limited at each of the 4 Walt Disney World Theme Parks currently and this system is helping to manage that. Once you convert your old tickets and are able to link them to your MyDisneyExperience account, you'll be able to select which park you want to visit on what day. There is a theme park availability calendar that can help you plan your days according to what still has capacity openings. I find most of the time, it's no problem getting a reservation for which park you'd like to visit on the day you'd like to go. It's a pretty easy process. Also, if your tickets included park hopping, I should mention that also looks a little different right now as well. To be able to park hop Guests must have valid theme park admission with the park hopper option. Guests must make a park pass reservation for an initial theme park to visit the day of park hopping. Then, Guests must enter that theme park before park hopping. Park hopping begins at 2:00 p.m. and no other park pass reservations need to be made. Park hopping is subject to capacity limitations at this time. 

    I'm so glad you are going to be able to convert and use your tickets, Marlene. I'd love to help you plan out the rest of your Walt Disney World vacation after you get your tickets straightened out. If you have any other questions, please come back and ask me. 
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Meet the Panelist: Jackie, North Carolina

I love all things Walt Disney World.  In fact, since becoming Annual Passholders, my family of 3 is always hopping in the car for a quick trip to visit with Mickey Mouse!  I've been known to make the 8 hour each way drive to Walt Disney World (in one day!) to indulge in a Mickey Waffle or enjoy a sunny day at Disney's Typhoon Lagoon Water Park.  I may have a small family, but we are always up for some BIG fun at the Walt Disney World Resort.   Learn More About Jackie

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