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  • On Jun 17, 2020
    Monica from CA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    I purchased a 3 day park hopper pass in February that expired in May but I was only able to use once because of the pandemic & shutdown. Will I be compensated or able to use the remaining trips on my pass?

    Hi there, Monica, and welcome to the Disney Parks Moms Panel! I always enjoy helping my fellow Californians, so let’s get started!

    It sounds like you purchased a Southern California Resident Ticket back in February. I’m so sorry you were only able to use it once before the temporary closure of Disneyland Resort. Now that we have a plan for the phased reopening of the Resort, I have some good news to share! The expiration date for the Southern California Resident Ticket has been extended through December 16, 2021. Your tickets may be used on non-consecutive days, excluding these blockout dates: November 21-28, 2020; December 19, 2020-January 10, 2021; March 26-April 11, 2021; July 4, 2021; and November 20-27, 2021. So, you’ll have plenty of time to schedule your remaining visits to the Happiest Place on Earth, Monica!

    Just keep in mind that you will need a park reservation before heading to the parks. Here’s the scoop: To help enable physical distancing, theme-park capacity will be reduced with the help of a new park reservation system. This new system will require all Guests to obtain a reservation for park entry in advance. Theme-park reservations will be subject to availability. According to the Disneyland Resort, more details about this new reservation system will be announced soon. For the latest updates, I recommend keeping an eye on the Disney Parks Blog, and on Disneyland.com.  

    Last but not least, I recommend checking here to get an idea of what to expect on your next visit to the Disneyland Resort. Since face coverings will be required, you may also want to check out these cute Disney Cloth Face Masks on shopDisney.com! I recently received my Mickey and Minnie Mouse Cloth Face Masks, and I love them! I recommend checking the handy sizing guide to help you find the perfect fit. 

    I hope this information helps, Monica! I can’t wait for you to return to the magic soon!
    Kristin
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Meet the Panelist: Kristin, California

Hello from sunny California! I currently live less than an hour from the Disneyland Resort, and have been an Annual Passholder for more than 20 years! As a mom of three kids under the age of 8, I consider myself an expert at navigating the Disneyland Resort with little ones. My family of five can’t get enough of the magic and happiness we encounter every time we step foot on Main Street, U.S.A. I look forward to sprinkling pixie dust on your next visit to the Happiest Place on Earth!

Learn More About Kristin

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