Pluto with children on Main Street
  • On May 19, 2022
    Noelle from MI Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I purchased the 30 day memory make for 199.00+ tax on 5/5. Went to download them this evening (5/19) and they are missing from my account. It says our magic bands are linked and I am searching for them under the “view all” tab in my photos. Help please!

    Hi Noelle!

    It sounds like you have recently returned from a magical Walt Disney World Resort vacation and I hope you had an incredible trip! I always get a little bit sad when we get home from vacation, but that just means it's time to start dreaming about our next visit.

    I'm so sorry to hear that you're having trouble accessing your photos in your Disney PhotoPass account! Per the Disney PhotoPass Expiration Policy, if you visited Walt Disney World Resort with standard theme park tickets, then your Disney PhotoPass pictures will be in your account and available for download using your Memory Maker entitlement for 45 days after the day your photos were captured. After that, you have the option to purchase a one-time 15-day extension, allowing your pictures to be in your account and available for download for 60 days from the capture date. You can purchase a Photo Extension from the Photo Products page of your Disney PhotoPass account. Unfortunately, I'm unable to see when you enjoyed your trip, but it sounds like your photos may be expired and you need to purchase an extension to download them.

    If you are still within your 45-day window, and you are still unable to locate your pictures, then I recommend that you either use the online reporting tool to report your missing photos or contact the Disney PhotoPass Guest Support team at (407) 560-4300 for additional assistance!

    Noelle, feel free to come back to see us if you have additional questions. T-T-F-N, ta ta for now!

thumbnail image for Crystal

Meet the Panelist: Crystal, Colorado

Hi! I’m Crystal and I’m a wife and mommy to three little Mouseketeers. My husband and I have been enjoying Disney Parks since before we were married, and now we take our children to see Mickey and the gang as often as we can, while  managing my oldest son's food allergies. Planning is key for my family to ensure that everyone has a safe and fun trip to our favorite place and it can be just as exciting as the trip itself. I can’t wait to help you plan your next adventure there, too! Learn More About Crystal

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