Hi Christina, and welcome to planDisney!
I am so sad to hear that someone in your party was unable to join in on the fun at
Walt Disney World Resort! But I hope that your experience was magical!
Regarding the ticket in question, as long as the ticket is unused, the value of the ticket is still valid. In other words, “The amount paid for an unused, expired ticket may be applied towards the purchase of a new ticket at the current price so long as the new ticket purchase price is equal to or greater than the amount paid for the original ticket.” Based on the day they decide to use the ticket, they may have to pay an additional fee if the
theme park ticket costs more than the original purchase price. So that is good news.
If the original holder of the ticket no longer wants the ticket, the ticket can be reassigned to another user if the ticket remains unused. You can reassign the ticket in your
My Disney Experience account.
Please let us know if you have additional questions.
Have a magical day!
Raquel